Service Guarantee

Our staff is thoroughly trained on the changes that occur each year in the motorcycle industry and insurance policies. Most ride themselves, providing first-hand knowledge and experience.

Whether you’re a first-time rider thinking of purchasing a bike, or an experienced cyclist looking for better coverage and rates, our staff can assist you with a 24-hour response time guarantee.

Getting you on the road couldn’t be faster with a quick document turnaround time, allowing you to get on the road sooner.

Every policy automatically includes a specialized 24/7 claims service by calling toll-free at 1-877-DTG-MOTO (384-6686).

Appraisal Referral Program

Depending on your situation you may require an appraisal on your motorcycle. Home for Chrome, powered by Dalton Timmis Insurance, has worked with and will accept appraisals from the following companies for each designated category. Appraisals would be required for the following reasons:

Any bike insured under our Vintage Program
Bikes that have been customized/modified
Any ground-up custom built bikes or Trikes
Any bike over 15 years of age looking for Physical Damage coverages i.e Collision, Comprehensive or Specified Perils.

Vintage Bikes

Click here for a list of recommended appraisers

Modern / Custom Bikes

Click here for a list of recommended appraisers

Payments and Deductibles

In order to lower the cost of your premium, higher deductibles can help. Flexible payment plans can help keep your monthly budgeting on track and right for you. In most cases, premiums are due in full on your effective date. To enquire about other payment options, speak to your agent on how to keep your premium payments affordable.

Online Payments

Although each Canadian banking institution uses different terminology, the following is a general guideline for internet banking procedures:

Once logged into your account, choose: Add Payee
Enter: Dalton Timmis Insurance
Choose: Dalton Timmis Insurance – Personal
Enter your account number. This is your client code number located at the top right-hand side of your invoice. Your account may include a hyphen. Please remove any dashes or hyphens. For example, CARRT-1 = CARRT1
Payments are accepted in Canadian dollars only, 24 hours a day.

In-house Claims Counselling

At Dalton Timmis we understand how upsetting it can be when a claim occurs. We are here to make your claims settlement process as smooth as possible.

As part of our value-added services, Dalton Timmis offers 24-hour emergency claims service, seven-days-a-week.

Losses reported to your insurer stay on your history whether a claim is paid out or not. At Dalton Timmis, all losses are reported to our in-house Claims Counsellor. Coverage will be determined before a loss is reported to the insurer. Your file will also be reviewed for previous claims to determine if the reporting of an additional claim will have any effect on your policy (a raise in your deductible or possible non-renewal).

How can I report a claim?

You can reach our 24-hour, seven days a week Emergency Claims Centre by dialing 1.888.385.8466

Recommended Reporting Procedures

Contact the following authorities as soon as possible after a loss: Police, Fire, Ministry of Transportation and/or Ministry of Environment
Immediately report all claims to Dalton Timmis Insurance
Report any possible injuries
Gather witness information if any, including names and telephone numbers
Do not make any statements following the accident
Maintain confidentiality - speak only to your Dalton Timmis representative/broker about particulars of any accident

When you call, we'll be looking for:

Your personal information
Your policy number
The date, time and description of the loss (fire, theft, accident, etc.)
Details of any police or fire authorities involved
Details of any third party

Classic Program
Cruiser Program

Custom Program
Motorcycle Shops
Road Wings
Group, Home, Auto & Motorcycle Rates